Shipping policy

Shipping Policy

Effective Date: July 25, 2026

At Rey De Perfumes, we are committed to processing and shipping your order as quickly and accurately as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received.
Orders are processed Monday through Friday, excluding weekends and holidays.
During periods of high order volume, processing times may be extended. If a significant delay occurs, we will notify you using the contact information provided with your order.

Shipping Methods

Shipping options and estimated delivery times are displayed during checkout. Delivery estimates begin after your order has been processed and shipped.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Shipping Rates

Shipping charges are calculated at checkout based on the shipping destination, package weight, dimensions, and selected shipping method.

Any free shipping promotions apply only to qualifying orders and are subject to the terms of the promotion.

Delivery

Estimated delivery dates are provided by the shipping carrier and are estimates only. Delivery times are not guaranteed.

Rey De Perfumes is not responsible for delays caused by shipping carriers, weather conditions, customs processing, natural disasters, labor disruptions, or other events beyond our reasonable control.

Lost, Stolen, or Damaged Packages

Risk of loss transfers to the customer once the order has been delivered to the shipping carrier.

If your package is lost, stolen, or arrives damaged, please contact the shipping carrier first to initiate a claim. You may also contact us at support@reydeperfumes.com, and we will make reasonable efforts to assist you with the claims process.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipment may be delayed, returned, or incur additional shipping charges. Rey De Perfumes is not responsible for orders that cannot be delivered due to incorrect address information supplied by the customer.

Undeliverable or Refused Shipments

Orders returned to us because they were refused, unclaimed, or deemed undeliverable may be eligible for a refund less:

Original shipping charges (if applicable)
Return shipping charges charged by the carrier
Any applicable restocking fee under our Return & Refund Policy

International Shipping

International shipping may be available to select destinations.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Rey De Perfumes is not responsible for delays caused by customs clearance.

Shipping Restrictions

Certain fragrance products may be subject to shipping restrictions due to carrier regulations regarding alcohol-based products. Availability of shipping methods may vary based on destination and applicable regulations.